The behavior of people and the culture of an organization are very different in winning streaks and losing streaks. But what both have in common is their momentum - once winners' or losers' habits and culture take hold, they tend to perpetuate themselves.
Rosabeth Moss KanterIn the most innovative companies there is a significantly higher volume of thank yous than in companies of low innovation.
Rosabeth Moss KanterThe degree to which the opportunity to use power effectively is granted to or withheld from individuals is one operative difference between those companies which stagnate and those which innovate.
Rosabeth Moss Kanter