At the heart of good education are those gifted, hardworking, and memorable teachers whose inspiration kindles fires that never quite go out, whose remembered encouragement is sometimes the only hard ground we stand upon, and whose very selves are the stuff of the best lessons they ever teach us. Most of us, no matter how long ago it's been, can name our kindergarten teacher. Our first music teacher. Our junior high algebra teacher. Good teachers never die.

Although we have not assigned God a sexual orientation, a height, or eye color, we have thought nothing of assigning a gender and a religion (God always belongs to the same one we do).

Language doesn't belong to grammarians, linguists, wordsmiths, writers, or editors. It belongs to the people who use it. It goes where people want it to go, and, like a balky mule, you can't make it go where it doesn't want to go.

Cutting edges are always a little rough.

There are complaints that it's hard to remember what you can say and what you can't, which words are 'in' for certain groups and which words are not. And yet we started out learning that the 'kitty' on the sidewalk was actually a squirrel, we learned to differentiate between fire trucks and school buses, and many people today know the difference between linguini, fettucini, and rotini. The same people who say they can't remember the 'right' terms in referring to people are often whizzes at remembering which professional sports teams have moved where and are now called what.

Eliminate irrelevant and inaccurate comunications about what it means to be male or female, black or white, young or old, rich or poor, disabled or temporarily able-bodied, or to hold a particular belief system.

Although an impressive amount of business and social interaction takes place over the telephone and fax, by e-mail, or in person today, the well-written letter remains a staple of business success and one of the strongest connecting links between human beings.