Nothing is harder to topple than a fact that supports a deeply held prejudice denied by its holder.
Russell L. AckoffIn systems thinking, increases in understanding are believed to be obtainable by expanding the systems to be understood, not by reducing them to their elements. Understanding proceeds from the whole to its parts, not from the parts to the whole as knowledge does.
Russell L. AckoffUnless people can express themselves well in ordinary English, they don't know what they are talking about.
Russell L. AckoffSuccessful problem solving requires finding the right solution to the right problem. We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.
Russell L. AckoffMost corporate mission statements are worthless. They consist largely of pious platitudes such as: "We will hold ourselves to the highest standards of professionalism and ethical behavior." They often formulate necessities as objectives; for example, "to achieve sufficient profit." This is like a person saying his mission is to breathe sufficiently.
Russell L. Ackoff