Errors of omission, lost opportunities, are generally more critical than errors of commission. Organizations fail or decline more frequently because of what they did not do than because of what they did.
Russell L. AckoffIn systems thinking, increases in understanding are believed to be obtainable by expanding the systems to be understood, not by reducing them to their elements. Understanding proceeds from the whole to its parts, not from the parts to the whole as knowledge does.
Russell L. AckoffCreativity is the ability to identify self-imposed constraints, remove them, and explore the consequences of their removal.
Russell L. Ackoff