We have our own internal version of Klout. We do rate people in this way - their effectiveness on social media. Tying social into a performance measurement works. The productivity of a sales who has an effective social media presence is 3x an employee who is not active on the web.

Social media does not change your culture, it reveals it.

We have our own internal version of Klout. We do rate people in this way - their effectiveness on social media. Tying social into a performance measurement works. The productivity of a sales who has an effective social media presence is 3x an employee who is not active on the web.

Security is a big concern on the social web. People are going to try to destroy social media just like they are trying to breach data in other areas.

We have a constantly-changing portfolio of social media experiments. The first time we tried applying social technologies in a customer service department it became the most productive department in the company.

Some CEO's feel like if the 'opt out of social' they are somehow protected. That is just crazy.

Your social platform will become the motherboard of your business.