The most important thing here is to largely ignore what customers say, and instead watch what they do or track where they spend money.
Scott D. AnthonyPeople who copy what exists copy a point-in-time artifact, and if you are managing the process correctly you are already hard at work on the next thing.
Scott D. AnthonySeeking chaos is at least one way to develop the skills and mindsets to tackle ambiguity.
Scott D. AnthonyI feel for today's leaders. I really do. They got to where they are by doing a series of jobs exceptionally well. And that doesn't help them at all with the challenges they now face.
Scott D. AnthonyWhen we are looking at ideas, we really are thinking of three things. Are you doing something that seems consistent with the patterns of success? Are there reasons to believe you have or can access the right people to make it happen? Can we play a unique role in enabling success? We all have our rules of thumb, I suppose.
Scott D. Anthony