Good innovators like to solve business crossword puzzles.

Document, evaluate, focus, test.

You have to chip away at it and shape it to let the winning idea emerge.

I've come to the conclusion that the core characteristic that separates companies that get innovation from those that don't is a simple word: curiosity.

I feel for today's leaders. I really do. They got to where they are by doing a series of jobs exceptionally well. And that doesn't help them at all with the challenges they now face.

When you are motivating people to do amazing things, you have to win over both their rational side and their emotive side.

Why do people do crossword puzzles? There's no reward for completing one, but some people just like the challenge.