Every leader needs to watch what teenagers or startup companies - or startup companies headed by teenagers - are doing today, because many of those behaviors will be mainstream behaviors tomorrow.

Why do people do crossword puzzles? There's no reward for completing one, but some people just like the challenge.

So many people tell me that they aren't creative or they aren't innovative, and it's just not true.

Anytime you see a constrained market, where consumption is limited to those who have special skills or are wealthy, that signals an opportunity for innovation.

The reality is customers lie - not because they want to want to deceive you, but because they don't do a good job of predicting what they will do in the future.

I'm not very good at sitting still.

Three of our core corporate values are inclusiveness, collaboration, and humility.