Hatred of war will not bring peace. Only love of peace will bring about those conditions.

Marketing is about spreading ideas, and spreading ideas is the single most important output of our civilization.

I don't care how many friends you have on Facebook or how many followers you have on Twitter. Those are not actual friends or truly followers. I care about how many people will miss you if you're not back here again tomorrow.

The very fact that it might not work is precisely why you should and must do this.

You create your own reality. There is no other rule.

It takes a lot of guts to stop measuring things that are measurable, and even more guts to create things that don't measure well by conventional means.

The best time to do great customer service is when a customer is upset.