Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.

The best time to do great customer service is when a customer is upset.

We happily give up our freedom and our income in exchange for having someone else take responsibility for telling us what to do next.

The longer you wait to launch an innovation, the less your effort is worth.

If you make a difference, people will gravitate to you. They want to engage, to interact and to get you more involved.

I come here because it is fun. I have fun when I come here. I do not come here because I feel that I have any great responsibility for your beings or welfare. Who am I to set myself against the innate wisdom of your own individual being, or to take upon my invisible shoulders the great privilege or joyful responsibility for your behavior and destiny?

Giving your team cover for their cowardice is foolish. Give them a platform for bravery instead.