The only real help is self-help. Anything else is just designed to get you to the point where you can help yourself.

Ordinary thinking and ordinary effort are almost never enough to generate leadership.

The best time to do great customer service is when a customer is upset.

People do not buy goods and services. They buy relations, stories and magic.

Now: For those of you who are lazy I can offer no hope: death will not bring you an eternal resting place. You may rest, if this is your wish, for a while. Not only must you use your abilities after death, however, but you must face up to yourself for those that you did not use during your previous existence.

The search for the right answer is the enemy of art.

We believe what we want to believe, and once we believe something, it becomes a self-fulfilling truth.