Habits are more powerful than fears.
Leading is a skill, not a gift. You're not born with it, you learn how.
Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -
The only purpose of customer service is to change feelings.
Be with the ones you love (and the ones that love you.) Ignore everyone else.
Bullhorns are overrated: having ten times as many Twitter followers generates approximately zero times as much value.