People don't believe what you tell them. They rarely believe what you show them. They often believe what their friends tell them. They always believe what they tell themselves.
The reason social media is so difficult for most organizations: It’s a process, not an event.
More time [to decide] without more information just creates anxiety, not insight.
Excellence isn't about meeting the spec, it's about setting the spec.
Positive thinking is hard. Worth it, though.
We're better in the rearview mirror than we are at predicting - 'cause you're never going to be right every time. You can handicap it. You can point to certain elements that make it work, and many of those elements come straight out of epidemiology, right?