Popular is not the same important, or often, not the same as good.

The reason business writing is horrible is that people are afraid. Afraid to say what they mean, because they might be criticized for it. Afraid to be misunderstood, to be accused of saying what they didn't mean, because they might be criticized for it.

Sign your work...If you're not proud of it, don't ship it. If you are, sign your work and own the results. We'll know who to thank. If you work for a place where work goes unsigned (internally, in particular) it's worth asking why.

The ONLY thing leaders have in common is the shared decision to lead.

When kids grow up wanting to be you, you matter.

Instead of focusing on arguing with people who say no, it might be easier to get near the people who like to say yes.

Leadership, on the other hand, is about creating change you believe in.