Just saying yes because you can't bear the short-term pain of saying no is not going to help you do the work.

Teaching young people to sell is a priceless gift.

It's entirely possible that there won't be a standing ovation at the end of your journey. That's okay. At least you lived.

The only purpose of customer service is to change feelings.

What you do for a living is not be creative, what you do for a living is ship.

There are lots of good reasons to abandon a project. Having a little competition is not one of them.

The way the world works now, the way the rules of engagement operate, you can't claim to make sense out of the exterior without booking voyages into the interior. Think about it: How can you understand 'it' if you haven't made any effort to understand 'you'? Because what you're really doing is establishing a living, electrical, vital, energetic connection between it and you. You're creating both of them, simultaneously. A lot like quantum physics.