The only purpose of customer service is to change feelings.

No one ever gets talker's block. No one wakes up in the morning, discovers he has nothing to say, and sits quietly, for days or weeks, until the muse hits, until the moment is right, until all the craziness in his life has died down.

If you take action, you will be judged. There's no way around it. The alternative, of course, is much safer. To be ignored. Up to you.

Change almost never fails because it's too early. It almost always fails because it's too late.

Human nature is to need a map. If you’re brave enough to draw one, people will follow.

The future isn't so much about absorbing or tolerating change, it's about making change.

The job isn't to catch up to the status quo; the job is to invent the status quo.