The only purpose of customer service is to change feelings.

You have brilliance in you, your contribution is valuable, and the art you create is precious. Only you can do, and you must.

But this is a remarkable egg, an egg worth talking about, an egg worth crossing the street for, an egg worth writing about.

Winners quit all the time. They just quit the right stuff at the right time.

The joy of art is particularly sweet, though, because it carries with it the threat of rejection, of failure, and of missed connections. It's precisely the high-wire act of "this might not work" that makes original art worth doing.

You are far more likely to do your best work if you are willing to delight a few as opposed to soothe the masses.

The digital asset that matters is trust. Awareness first, then interaction, and maybe a habit, but all three mean nothing if they don't lead to permission and trust. The privilege of connection. Everything else is slippery.