The only purpose of customer service is to change feelings.

Marketers want to get their messages in front of you. They must get their messages in front of you, just to survive. The only problem is-do you really want more marketing messages?

Give up control and give it away ... The more you give your idea away, the more your company is going to be worth.

Finding new ways, more clever ways to interrupt people doesn't work.

The future of publishing is about having connections to readers and the knowledge of what those readers want.

Action or inaction are both forms of leadership and standard setting.

Tribes makes our lives better, and leading a tribe is the best life of all.