The only purpose of customer service is to change feelings.

The minute there's a map, there is no art. Paint by numbers is not art. Paint by numbers is a mechanical activity.

Most people don't see that they have options beyond what society tells them to do. That's the biggest problem. They honestly believe that compliance is the shortcut to success.

All the good things in my career are a direct descendant of what I did and learned at #‎ camp

Copy, not from your industry, from others. You have to go where there is no competition.

Products that are remarkable get talked about.

There's a huge difference between being a replaceable cog on the assembly line and being the one who is missed, the one with a unique contribution, the one who made a difference.