The only purpose of customer service is to change feelings.

The only people who get paid what they're worth are people who don't follow the instruction book, who create art, who are innovative, who work without a map.

Everyone has a comfort zone. Worth considering: How hard (and how often) are you willing to work to get out of it? You can turn that into a habit if you choose.

We do not need to teach students to embrace the status quo.

Basically you create your experience through your beliefs about yourself and the nature of reality. Another way to understand this is to realize that you create your experiences through your expectations.

Those that spend the most effort in search of shortcuts are often the most disappointed and the least successful.

It's much easier to spend a lot of time making your microphone louder than it is working on making your message more compelling.