Two elements of successful leadership: a willingness to be wrong and an eagerness to admit it.

Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them, more able to get where they'd like to go. Every time we waste that opportunity, every page or sentence that doesn't do enough to advance the cause is waste.

There's no map for being an artist.

Catering to the passionate is exactly what you should do.

The reason business writing is horrible is that people are afraid. Afraid to say what they mean, because they might be criticized for it. Afraid to be misunderstood, to be accused of saying what they didn't mean, because they might be criticized for it.

Take the long way. Do the hard work, consistently and with generosity and transparency. And then you won't waste time doing it over.

Risking the appearance of weakness takes strength. And the market knows it.