We're often in a hurry to finish. Or in a hurry to close a sale. What happens when we adopt the posture of being in a hurry to be generous? With resources or insight or access or kindness... It's an interesting sort of impatience.

No is the foundation that we can build our yes on.

Leadership is scarce because few people are willing to go through the discomfort required to lead.

In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It's good for you.

If you want customers to hear about you, make something worth talking about.

If you can't make money from attention, you should do something else for a living.

My problem with the search for the badge of real is that it trades your goals and your happiness for someone else's.