It's not an accident that successful people read more books.

The way to work with a bully is to take the ball and go home. First time, every time. When there's no ball, there's no game. Bullies hate that. So they'll either behave so they can play with you or they'll go bully someone else.

I feel like I'm treating people as I'd like to be treated.

Facts are irrelevant. What matters is what the consumer believes.

The mirror we hold up to the person next to us is one of the most important pictures she will ever see.

I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks.

Give up control and give it away ... The more you give your idea away, the more your company is going to be worth.