Those who are not dissatisfied will never make any progress

When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

Improvement usually means doing something that we have never done before.

We have to grasp not only the Know-How but also 'Know Why', if we want to master the Toyota Production System.

A relentless barrage of 'why’s' is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo. Use it often.

Unless you change direction, you will end up where you are headed.

The most dangerous kind of waste is the waste we do not recognize.