Unless you change direction, you will end up where you are headed.

The most dangerous kind of waste is the waste we do not recognize.

We have to grasp not only the Know-How but also 'Know Why', if we want to master the Toyota Production System.

The best approach is to dig out and eliminate problems where they were assumed not to exist.

When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.

A relentless barrage of 'why’s' is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo. Use it often.

Are you too busy for improvement? Frequently, I am rebuffed by people who say they are too busy and have no time for such activities. I make it a point to respond by telling people, look, you’ll stop being busy either when you die or when the company goes bankrupt.