We know how to punish retailers and manufacturers that don't provide quality and value. But we're lousy at fighting effectively for what we really need - reliable insurance policies; affordable health care; safe, healthy food.
Shoshana ZuboffAwareness requires a rupture with the world we take for granted; then old categories of experience are called into question and revised.
Shoshana ZuboffActivities that seem to represent choices are often inert reproductions of accepted practice.
Shoshana ZuboffEvery century or so, fundamental changes in the nature of consumption create new demand patterns that existing enterprises can't meet.
Shoshana ZuboffLabor came to humanity with the fall from grace and was at best a penitential sacrifice enabling purity through humiliation. Laborwas toil, distress, trouble, fatigue--an exertion both painful and compulsory. Labor was our animal condition, struggling to survive in dirt and darkness.
Shoshana Zuboff