We know how to punish retailers and manufacturers that don't provide quality and value. But we're lousy at fighting effectively for what we really need - reliable insurance policies; affordable health care; safe, healthy food.

Authority is the spiritual dimension of power because it depends upon faith in a system of meaning that decrees the necessity of the hierarchical order and so provides for the unity of imperative control.

Learning has replaced control as the fundamental role of management.

As information technology restructures the work situation, it abstracts thought from action.

The civilizing process has increased the distance between behavior and the impulse life of the animal body.

Every century or so, fundamental changes in the nature of consumption create new demand patterns that existing enterprises can't meet.

Computerization brings about an essential change in the way the worker can know the world and, with it, a crisis of confidence inthe possibility of certain knowledge.