Pilots have their names painted just beneath the canopy of their aircraft. This gives the pilot a sense of ownership for his or her jet. What's more, like cars, each aircraft has its own personality, so it's important for a pilot to get to know and love his aircraft.

Work hard to seem infallible and others will work to find our flaws. Admit our shortcomings and others will work to help us be infallible.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

Bad leaders believe that they have to project control at all times.

People don't buy what you do; they buy why you do it and what you do simply proves what you believe.

Bad leaders care about who is right. Good leaders care about what is right

The big picture doesn't just come from distance; it also comes from time.