Wal-Mart's size and scale is so vast they literally have the ability to change the face of the entire country. If Wal-Mart were to make a decision tomorrow to refuse to sell a single product made with partially hydrogenated oils, for example, we'd probably see rates from heart disease decline a few years later. That's how powerful Wal-Mart is.

It is not the genius at the top giving directions that makes people great. It is great people that make the guy at the top look like a genius.

Entrepreneurs see the thing they want or need, then try to figure out a process of how to get it. People who shouldn't be entrepreneurs see the standard process they need to go through to get the thing they want or need then decide if they want to go through that process.

Leadership is a choice. It's not a rank, it's a choice. I know many people who are at the top of their organization who have authority. We have to do what they say because they have authority over us. But they're not leaders. We wouldn't follow them. They may be at the top of the company but they're not leaders.

Those who lead inspire us Whether they are individuals or organizations, we follow those who lead not because we have to but because we want to.

Self confidence is the ability to exercise restraint in the face of disrespect and still show respect in response.

What I thought I developed all of those years ago was a pattern to understand communication.