The mind can be convinced, but the heart must be won.

Outside advice can only tell you how a decision looks. Only you can know how it feels. The best decisions look and feel right.

We should invest in people not ideas. A good idea is often destroyed by bad people and good people can always make a bad idea better.

The most basic human desire is to feel like you belong. Fitting in is important.

Authenticity is about imperfection. And authenticity is a very human quality. To be authentic is to be at peace with your imperfections. The great leaders are not the strongest, they are the ones who are honest about their weaknesses. The great leaders are not the smartest; they are the ones who admit how much they don't know. The great leaders can't do everything; they are the ones who look to others to help them. Great leaders don't see themselves as great; they see themselves as human.

Systems and processes are essential to keep the crusade going, but they should not replace the crusade.

We live in times of high stress. Messages that are simple, messages that are inspiring, messages that are life-affirming, are a welcome break from our real lives.