They said I was a valued customer. Now they send me hate mail.

I don't speak Japanese, I don't know anything about Japanese business or Japanese culture. Apart from sushi. But I can't exactly go up to him and say "Sushi!" out of the blue. It would be like going up to a top American businessman and saying, "T-bone steak!

Don't beat yourself up for not knowing the answers. You don't always have to know who you are. You don't have to have the big picture, or know where you're heading. Sometimes, it's enough just to know what you're going to do next.

Maybe my identity's been stolen. Or maybe I was sleep-shopping!

You're working for me cut out the attitude.

You know what Hans told me last week?" she says as I open the door of my fitting room. "He told me to write down a list of everything I wanted to say about that women-and then tear it up. He said I'd feel a sense of freedom." "Oh right," I say interestedly. "So what happened?" "I wrote it all down," says Laurel. "And then I mailed it to her!

For years now I've kind of operated under an informal shopping cycle. A bit like a farmer's crop rotation system. Except, instead of wheat, maize, barley, and fallow, mine pretty much goes clothes, makeup shoes, and clothes (I don't bother with fallow). Shopping is actually very similar to farming a field. You can't keep buying the same thing, you have to have a bit of variety. Otherwise you get bored and stop enjoying yourself.