The key to the ability to change is a changeless sense of who you are, what you are about and what you value.

The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our proactivity.

Without exception, empathy is always appropriate.

To focus on technique is like cramming your way through school. You sometimes get by, perhaps even get good grades, but if you don't pay the price day in and day out, you'll never achieve true mastery of the subjects you study or develop an educated mind.

Accountability breeds response-ability.

More essential than working on attitudes and behaviors is examining the paradigms out of which those attitudes and behaviors flow.

The way we see the problem is the problem.