Be proactive. Ask yourself, "Are my actions based on self-chosen values or on my moods, feelings and circumstances?"

Reactive people... are often affected by their physical environment. They find external sources to blame for their behavior.

We can never really change someone; people must change themselves.

Your power to choose your direction of your life allows you to reinvent yourself, to change your future, and to powerfully influence the rest of creation.

Improve relationships with others by assuming that they can hear everything you say about them

Distinguish between the person and the behavior or performance.

The 'Inside-Out' approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self, with your paradigms, your character, and your motives. The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves recedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.