Be proactive. Ask yourself, "Are my actions based on self-chosen values or on my moods, feelings and circumstances?"

Patience is emotional diligence.

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

It's not what people do to us that hurts us. In the most fundamental sense, it is our chosen response to what they do to us that hurts us.

Principles are the territory. Values are maps.

When air is charged with emotions, an attempt to teach is often perceived as a form of judgment and rejection.

The reflection of the current social paradigm tells us we are largely determined by conditioning and conditions.