Success in one role can't justify failure in another.

One thing about trust is that everyone's for it.

I try to exercise regularly every day, if I can. It renews you and it gives you more balance in your life. This is a key leverage point.

To achieve goals you've never achieved before, you need to start doing things you've never done before.

There are certain things that are fundamental to human fulfillment. The essence of these needs is captured in the phrase 'to live, to love, to learn, to leave a legacy.' The need to leave a legacy is our spiritual need to have a sense of meaning, purpose, personal congruence, and contribution.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

You may be good, but what are you good for? You've got to be good for something. You've got to be about some project, some task that requires you to be humble and obedient to the universal principles of service. You've got to live a life of complete and total integrity in order to give this kind of service. This integrity enables you to love other people unconditionally, to be courageous and kind at the same time, because you have integratedness inside your own soul.