Success in one role can't justify failure in another.

If you focus on principles, you empower everyone who understands those principles to act without constant monitoring, evaluating, correcting, or controlling.

Whenever you experience stress of any kind, look into yourself and ask, In what way am I compromising my innermost values in this situation?

If you put good people in bad systems you get bad results. You have to water the flowers you want to grow.

As we make and keep commitments, even small commitments, we begin to establish an inner integrity that gives us the awareness of self-control and the courage and strength to accept more of the responsibility for our own lives. By making and keeping promises to ourselves and others, little by little, our honor becomes greater than our moods.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

Self-awareness involves deep personal honesty. It comes from asking and answering hard questions.