To listen with empathy is the most important human skill.

An effective goal focuses primarily on results rather than activity. It identifies where you want to be, and, in the process, helps you determine where you are. It gives you important information on how to get there, and it tells you when you have arrived. It unifies your efforts and energy. It gives meaning and purpose to all you do.

If we do not teach our children, societ will. And they-and we-will live with the results.

The deepest desire of the human spirit is to be acknowledged.

If I were to summarize in one sentence the single most important principle I have learned in the field of interpersonal relations, it would be this: Seek first to understand, then to be understood. This principle is the key to effective interpersonal communication.

The ability to subordinate an impulse to a value is the essence of the proactive person.

If you carefully consider what you want to be said of you in the funeral experience, you will find your definition of success.