People with a scarcity mentality think there is only so much in the world to go around. It's as if they see life as a pie. When another person gets a big piece, then they get less. Such people are always trying to get even, to pull others down to their level so they can get an equal or even bigger piece of the pie.

The essence of synergy is to value differences-to respect them, to build on strengths, to compensate for weaknesses

There's no better way to inform and expand you mind on a regular basis than to get into the habit of reading good literature.

Remember that our reactions are a product of our perceptions, and our perceptions are a result of what is at the center of our life.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

If the big rocks don't go in first, they aren't going to fit in later.

People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.