Once you've found your own voice, the choice to expand your influence, to increase your contribution, is the choice to inspire others to find their voice.

Link yourself to your potential, not to your past.

In the end, life teaches us what is important, and that is family.

Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don't; rather, trust is a pragmatic, tangible, actionable asset that you can create.

The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it. This literally turns a failure into a success.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

We are free to choose our actions, . . . but we are not free to choose the consequences of these actions.