Our greatest joy and our greatest pain comes in our relationships with others.

Seek to understand before you seek to be understood.

Highly effective people tend to be proactive. They decide to find a better job or to have better health, rather than of responding to whatever curves life throws at them.

Sometimes poor behavior is simply bad execution of good intent.

Peace of counscious is greater than peace of mind. Peace of mind is more externally oriented. Peace of consciousness is when you know you have been honest in all your business dealings.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

Independent thinking alone is not suited to interdependent reality.