Habit 7 is taking the time to sharpen the saw. By renewing the four dimensions of your nature - physical, spiritual, mental and social/emotional, you can work more quickly and effortlessly. To do this, we must be proactive. This is a Quadrant II (important, not urgent) activity that must be acted on. It's at the center of our Circle of Influence, so we must do it for ourselves.

Consult the wisdom of your heart as well as your mind.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Only as we keep an open communication with our deep inner life will we have the wisdom to make effective choices.

To change ourselves effectively, we first had to change our perceptions.

True independence of character empowers us to act rather than be acted upon.

Vision is seeing a future state with the mind's eye. Vision is applied imagination.