In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

I teach people how to treat me by what I will allow.

As we create synergy among the roles of our lives, there's more of us to put into the time we have.

The roots of the problems we face in the world, in our national life, and in our family and personal lives are spiritual.

An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

Humility is the mother of all virtues. Humility says we are not in control, principles are in control, therefore we submit ourselves to principles. Pride says that we are in control, and since our values govern our behavior, we can simply do life our way.

The only way we can handle change around us is to know what is changeless about ourselves