Seek first to understand, then to be understood.
When the trust account is high, communication is easy, instant, and effective.
Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.
Without trust, the best we can do is compromise.
If we know how to listen to our own heart, we can listen to the hearts of others.
You have two ears and one mouth. Use them accordingly.