We're often so busy cutting through the undergrowth we don't even realise we're in the wrong jungle.

Win-win is a belief in the Third Alternative. It's not your way or my way; it's a better way, a higher way.

Be a light, not a judge. Be a model, not a critic

In addition to self-awareness, imagination and conscience, it is the fourth human endowment - independent will - that really makes effective self-management possible. It is the ability to make decisions and choices and to act in accordance with them. It is the ability to act rather than to be acted upon, to proactively carry out the program we have developed through the other three endowments. Empowerment comes from learning how to use this great endowment in the decisions we make every day.

We may find it convenient to live with the illusion that circumstances or other people are responsible for the quality of our lives, but the reality is that we are responsible-response-able-for our choices.

My behavior is a product of my own conscious choices based on principles, rather than a product of my conditions, based on feelings.

Trust is the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships.