The key to the 99 is the one. Or, put another way, the key to the group is the one individual. Think about the one, talk to the one, regard the one, serve the one. If you are sincere and constant, you will discover that gradually your influence with the many will be magnified.

We are not animals. We are not a product of what has happened to us in our past. We have the power of choice.

Effective people do two things: they strive to do excellent work, and they prioritize.

Be patient with yourself. Self-growth is tender; it's holy ground. There's no greater investment.

The fire inside people is like a match; the way to ignite that flame is initially through friction, then other matches are lit through warmth.

Stop setting goals. Goals are pure fantasy unless you have a specific plan to achieve them.

Trust is a powerful accelerator to performance and when trust goes up, speed also goes up while cost comes down - producing what we call a trust dividend.