The highest challenge inside organizations is to enable each person to contribute his or her unique talents and passion to accomplish the organization's purpose.

The way we see things is the source of the way we think or the way we act

Don't argue for other people's weaknesses. Don't argue for your own. When you make a mistake, admit it, correct it, and learn from it / immediately.

Leadership without mutual trust is a contradiction in terms.

I can change. I can live out of my imagination instead of my memory. I can tie myself to my limitless potential instead of my limiting past

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

The environment you fashion out of your thoughts, your beliefs, your ideals, your philosophy is the only climate you will ever live in. The key is in not spending time, but in investing it.