Management works in the system; leadership works on the system.

Whenever you experience stress of any kind, look into yourself and ask, In what way am I compromising my innermost values in this situation?

Without exception, empathy is always appropriate.

I keep my phone number unlisted and rely on my associates to handle all voice mail, e-mail, faxes.

People are social beings and want interaction and social learning is the primary form of learning, just as word of mouth advertising is the highest form of advertising.

The first principle of ethical power is Purpose. By purpose, I don't mean your objective or intention-something toward which you are always striving. Purpose is something bigger. It is the picture you have of yourself-the kind of person you want to be or the kind of life you want to lead.

Being is seeing in the human dimension.