Whether you're on a sports team, in an office or a member of a family, if you can't trust one another there's going to be trouble.

Without exception, empathy is always appropriate.

Executives need to understand the economic benefits of trust dividend, especially when the behavior is real, not artificially or superficially created as PR to manipulate trust.

Principles are the simplicity on the far side of complexity.

All things are created twice. There is a mental (first) creation, and a physical (second) creation. The physical creation follows the mental, just as a building follows a blueprint. If you don't make a conscious effort to visualize who you are and what you want in life, then you empower other people and circumstances to shape you and your life by default.

Interdependency follows independence.

It is possible to be busy-very busy-without being very effective.