A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

It's not only a matter of when to do things, but whether or not to do them at all.

The core of any family is what is changeless, what is going to be there──shared vision and values.

True effectiveness is a function of two things: what is produced (the golden eggs) and the producing asset (the goose).

When people have a real sense of legacy, a sense of mattering, a sense of contribution, it seems to tap into the deepest part of their heart and soul. It brings out the best and subordinates the rest.

...people have character strength but they lack communication skills, and that undoubtedly affects the quality of relationships as well.

Passion is the fire, enthusiasm and courage that an individual feels when she is doing something she loves while accomplishing worthy ends, something that satisfies her deepest needs.