A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

The ability to subordinate an impulse to a value is the essence of the proactive person.

The world has entered an era of the most profound and challenging change in human history.

An abundance mentality springs from internal security, not from external rankings, comparisons, opinions, possessions, or associations.

When we succumb to believing that we are victims of our circumstances and yield to the plight of determinism, we lose hope, we lose drive, and we settle into resignation and stagnation.

The more people rationalize cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too.

The 'Inside-Out' approach to personal and interpersonal effectiveness means to start first with self; even more fundamentally, to start with the most inside part of self, with your paradigms, your character, and your motives. The inside-out approach says that private victories precede public victories, that making and keeping promises to ourselves recedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.