If you focus on principles, you empower everyone who understands those principles to act without constant monitoring, evaluating, correcting, or controlling.

I am fortunate to have a very helpful team that enables me to spend time doing things that are important but not necessarily urgent. People who have no such team need to also make these larger decisions so that they can cheerfully say No to that which is urgent but not important.

To Retain those who are present, be loyal to those who are absent.

People can't live with change if there's not a changeless core inside them.

Principles are the territory. Values are maps.

It is in the ordinary events of every day that we develop the proactive capacity to handle the extraordinary pressures of life. It's how we make and keep commitments, how we handle a traffic jam, how we respond to an irate customer or a disobedient child. It's how we view our problems and where we focus our energies. It's the language we use.

We may find it convenient to live with the illusion that circumstances or other people are responsible for the quality of our lives, but the reality is that we are responsible-response-able-for our choices.