Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.

At some time in your life, you probably had someone believe in you when you didn't believe in yourself.

Communication is the most important single activity of man.

There are principles that govern human effectiveness - natural laws in the human dimension that are just as real, just as unchanging and unarguably there as laws such as gravity are in the physical dimension.

Live simply and appreciate what you have. Give more. Expect less.

Integrity is conforming reality to our words - in other words, keeping promises and fulfilling expectations.

The character ethic, which I believe to be the foundation of success, teaches that there are basic principles of effective living, and that people can only experience true success and enduring happiness as they learn and integrate these principles into their basic character.