Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
Stephen CoveyPrivate victories precede public victories. You can't invert that process any more than you can harvest a crop before you plant it.
Stephen CoveyThe only way we can handle change around us is to know what is changeless about ourselves
Stephen CoveyWhat difference would a clear vision of my principles, values, and ultimate objectives make in the way I spend my time?
Stephen Covey