Your most important work is always ahead of you, never behind you.
Always treat your employees exactly as you want them to treat your best customers.
You have two ears and one mouth. Use them accordingly.
The key to growth is to learn to make promises and to keep them.
Trust is a function of both character and competence. Of course you can't trust someone who lacks integrity, but if someone is honest but they can't perform, you're not going to trust them either. You won't trust them to get the job done.
Most learning is social, or what I call the cultural DNA. Everyone knows that word of mouth advertising is the best advertising. That's social learning.