Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air.
Stephen CoveySelf-awareness is our capacity to stand apart from ourselves and examine our thinking, our motives, our history, our scripts, our actions, and our habits and tendencies.
Stephen CoveyBy centering our lives on correct principles and creating a balanced focus between doing and increasing our ability to do, we become empowered to the task of creating effective useful and peaceful lives.
Stephen CoveyWithout involvement, there is no commitment. Mark it down, asterisk it, circle it, underline it. No involvement, no commitment.
Stephen CoveyPeople behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.
Stephen Covey