A personal mission statement becomes the DNA for every other decision we make.

Whenever you experience stress of any kind, look into yourself and ask, In what way am I compromising my innermost values in this situation?

If you are an effective manager of your self, your discipline comes from within; it is a function of your independent will.

The way we see things is the source of the way we think or the way we act

It doesn't really matter how fast you're going if you're heading in the wrong direction.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

True leadership is moral authority, not formal authority. Leadership is a choice, not a position. The choice is to follow universal timeless principles, which will build trust and respect from the entire organization. Those with formal authority alone will lose this trust and respect.