To touch the soul of another human being is to walk on holy ground.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.

If you don't have confidence in the diagnosis, you won't have confidence in the prescription.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

Remember, technology is a great servant, but a terrible master.

But until a person can say deeply and honestly, "I am what I am today because of the choices I made yesterday," that person cannot say, "I choose otherwise.

One of the best ways to educate our hearts is to look at our interaction with other people, because our relationships with others are fundamentally a reflection of our relationship with ourselves.