Creating and integrating an empowering personal mission statement is one of the most important investments we can make.

'In empathic listening you listen with your ears, but you also, and more importantly, listen with you eyes and with your heart. You listen for feeling, for meaning. You listen for behaviour. You use your right brain as well as your left. You sense, you intuit, you feel.' ... 'You have to open yourself up to be influenced'.

If the ladder is not leaning against the right wall, every step we take just gets us to the wrong place faster.

You are dependent if you allow the weaknesses of other people to ruin your emotional life!

In effective personal leadership, visualization and affirmation techniques emerge naturally out of a foundation of well thought through purposes and principles that become the center of a person's life.

The commitments we make to ourselves and to others, and our integrity to those commitments, is the essence and clearest manifestation of our proactivity.

Always treat your employees exactly as you want them to treat your best customers.