You think effectiveness with people and efficiency with things.

When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That's when you can get more creative in solving problems.

Always treat your employees exactly as you want them to treat your best customers.

What is common sense isn't common practice.

The only way we can handle change around us is to know what is changeless about ourselves

How different our lives are when we really know what is deeply important to us, and keeping that picture in mind, we manage ourselves each day to be and to do what really matters most.

Every exaggeration of the truth once detected by others destroys our credibility and makes all that we do and say suspect.