People simply feel better about themselves when they’re good at something.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Listen, involve, synergize at work. Then you will bury the old and create an entirely new winning culture which will unleash people's talents and create complementary teams where strengths are made productive and weakness are made irrelevant through the strengths of others.

The challenge is not to manage time, but to manage ourselves.

Strategy is important, but trust is the hidden variable. On paper you can have clarity around your objectives, but in a low-trust environment, your strategy won't be executed.

Once you have a clear picture of your priorities - that is values, goals, and high leverage activities - organize around them.

Most of us spend too much time on what is urgent and not enough time on what is important.