Independent will is our capacity to act. It gives us the power to transcend our paradigms, to swim upstream, to rewrite our scripts, to act based on principle rather than reacting based on emotion or circumstance.

You have to decide what your highest priorities are and have the courage—pleasantly, smilingly, nonapologetically, to say “no” to other things. And the way you do that is by having a bigger “yes” burning inside. The enemy of the “best” is often the “good.

In a very real sense, there are only two roles in organisations: customers and suppliers. Everybody functions simultaneously in both roles, whether inside or outside the organisation the essence of good business, therefore, is the quality of the relationship between customer and supplier.

Effective leadership is the only competitive advantage that will endure. That's because leadership has two sides- what a person is character and what a person does- competence.

The most effective way I know to begin with the end in mind is to develop a personal mission statement or philosophy or creed. It focused on what you want to be (character) and to do (contributions and achievements) and on the values or principles upon which being and doing are based.

Success is when you realize obstacles you face are challenges to help you become better - and your response equals the challenge.

The greatest thing you can do for your children is love your spouse.